Privacy Policy

Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and transparent about why we collect your personal information and how we use it. If you have choices or rights, we will explain them to you. This Privacy Policy explains how Milliora uses your personal information when you use one of our websites.

Personally Identifiable Information

You provide us with this information during the process of creating an account, placing bets, and using the website's services. This information is required to grant you access to certain sections of our website and the related services.

This data is collected in the following situations:

When an account is opened with Milliora
When you provide your information voluntarily while using the website
When you personally disclose information in the common areas of the website
When you provide it by contacting our customer support team

The information includes:

Username
First and last name
Date of birth
Email address
Residential address
Telephone number
Billing address
Identity documents
Proof of address documents
Transaction history
Website usage preferences
Other information you provide us while using our platforms
Credit / debit card information or other payment information

The information is also required for billing purposes and for the protection of minors. You can change and update this information by contacting Customer Support. This data is for internal use only and is never provided to third parties except as stated below.

Non-Personally Identifiable Information and Traffic Analysis

Milliora aims to make our website as user-friendly as possible and easy to find on the internet. Milliora collects data about how you use the site, without identifying you personally. When you interact with our services, our servers keep an activity log that collects certain administrative and traffic information, including: source IP address, access time, access date, web page(s) visited, language used, software crash reports, and the type of browser used. This information is important for the provision and quality of our services.

Cookies

Milliora uses cookies to ensure that our website operates efficiently and to enhance your visits to our platforms. You can find more information in our Cookie Policy.

How and Why Do We Use Your Personal Information?

We use your personal information in various ways that fall into the following categories:

To provide you with the products or services you request;
To meet our legal or regulatory obligations;
To monitor the performance of our website;
To provide you with marketing information

Your rights over your personal information vary depending on the category and legal basis. These sections provide more information about each category, the rights it gives you, and how to exercise those rights. These rights are written in bold after each category.

To Provide Our Products and Services

We use your personal information so that you can use our website, set up your account, participate in the online casino, and so that we can provide you with customer service support.

To provide our products and services, we share your information with external organizations working on your behalf. More information can be found in the Sharing Information section.

This category covers the important activities necessary for the services you use or register for to be provided to you. If you do not want your information to be used in this way, your option is not to use our services and to close your account.

Legal and Regulatory Requirements

Milliora will use your identity document and/or proof of address to verify your information in order to protect our users from fraudulent behavior and to promote responsible gaming.

We may conduct a security review at any time to verify the registration data provided by you and to verify your use of services and financial transactions due to a possible breach of our Terms and Conditions and applicable laws. Security reviews are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases.

We must carry out these activities to provide our products and services legally, responsibly, and in accordance with the conditions prescribed by regulators. We cannot serve you without carrying out these activities. If you do not want your information to be used in this way, your options are not to use our service and to close your account.

To Monitor the Performance of Your Website

As explained above, we use cookies and traffic analysis to improve the performance of our website and services. We have a legitimate interest in carrying out these activities, and this ensures that any impact on your privacy is minimized.

If you believe that your privacy outweighs our legitimate business interests, you have the right to "object" to the activities carried out for our legitimate interest. However, since the activities are central to our business, if you wish to raise further objections regarding the management of your cookies, it may mean that you need to close your account.

Marketing

If you give us your consent, we will send you offers and promotions by email, SMS, or online. We do not share your information with third parties for their own marketing purposes.

You have the right to withdraw your consent or update your marketing preferences at any time.

Your Rights

Your Rights to Rectification

If you believe that the personal information we hold is incorrect, you have the right to have it corrected. For information that cannot be updated through My Account, please apply via email to [email protected].

Your Right to Request a Copy of Your Personal Information

If you would like to receive a copy of the personal information we hold about you, you must request this via live chat or by email to [email protected], and we will provide you with a form to complete. The form is not mandatory, but it helps us provide the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for a valid identity document, and once we receive it, we will provide our response within one month. If your request is unusually complex and will take longer than a month, we will notify you as soon as possible and tell you how long we think it will take; this request may also incur an administrative cost.

Your Right to Complain to the Regulator

If you believe that your privacy rights have been violated, or if you cannot reach a decision with us regarding your privacy rights, you have the right to complain to your local Supervisory Authority or to the place where the violation occurred.

Your Right to Erasure

You may request that we delete your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances and is not a guaranteed or absolute right.

The right to erasure does not apply if processing is necessary for one of the following reasons: to exercise the right of freedom of expression and information; to comply with a legal obligation; for the performance of a task carried out in the public interest or in the exercise of official authority; for archiving purposes in the public interest, scientific research, historical research, or statistical purposes where erasure would become impossible or seriously impair the achievement of that processing; or for the establishment, exercise, or defense of legal claims.

Sharing Your Personal Information

We may disclose your Personal Data to third parties:

If we have a duty to disclose or share your personal information to comply with any legal or regulatory obligation;
To enforce or apply the terms of this notice or other agreements;
To help us provide you with the products and services you request, including but not limited to third-party software providers;
If, in our sole determination, you have deceived or attempted to deceive us or other users of the service, including but not limited to game manipulation or payment fraud;
For research purposes aimed at the prevention of addiction (this data will be anonymized);
To protect the rights, property, or safety of ourselves, our customers, or others; and
Where we have obtained your permission to do so.
Personal Information collected on the Services may be stored and processed in any country where we or our affiliates, suppliers, or agents maintain facilities. By using our Services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your Personal Data outside of the EEA or adequate jurisdictions, we will take reasonable steps to ensure that it is handled securely, as it would be in the EEA or adequate jurisdictions. These steps include, but are not limited to:
Binding corporate rules;
Model contracts; or
The US / EU Privacy Shield

Security

We understand the importance of security and the techniques required to ensure the security of information. We store all Personal Information we receive directly from you in an encrypted and password-protected database located within our secure network and behind state-of-the-art firewall software. (Our services support SSL Version TLS 1.2 with 256-bit encryption.) We also take measures to ensure that our affiliates, agents, and suppliers take adequate security precautions.

Retention

We retain personal information for as long as we reasonably require it for legal or commercial purposes. In determining data retention periods, Milliora takes into account local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we will securely delete or destroy it.

Third-Party Applications

We cannot ensure the protection of information you provide to a third-party online site that links to you, or of information collected from the services or by the third parties who administer our affiliate program (if any) or another program, as these third-party online sites are owned and operated independently of us. Information collected by these third parties is subject to the privacy policy of the relevant third party.

Our website may contain links to other websites that are outside our control and not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which they will use in accordance with their privacy policy, which may differ from ours. We are not responsible for the operators of these websites, the functionality of the linked sites, or any potential errors therein.

Analytics

The services contained in this section allow the Owner to monitor and analyze web traffic and can be used to track user behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the collected Data to track and examine the use of Milliora, to prepare reports on its activities, and to share them with other Google services.

Google may use the collected Data to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data

Place of processing: US – Privacy Policy – Opt out

Disclaimer

The services operate "AS IS" and "AS AVAILABLE" without accepting any liability. We are not responsible for events beyond our direct control. Due to the complex and constantly changing nature of our technology and business, we do not claim that there will be flawless performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential, or punitive damages related to the use or release of said Personal Information.

When you play casino slots developed by NetEnt, NetEnt's privacy policy also applies. It can be found here: https://www.netent.com/en/netent-privacy-policy-eu/

If you do not agree with any statement contained in this Privacy Policy, please do not continue on our website. Please note that opening an account, placing bets, and transferring money on our website will constitute acceptance of your entire agreement with our Terms and Conditions and Privacy Policy. You have the right to stop using the website at any time; however, it may still be legally required for you to retain some of your personal information.

We may make changes to this Privacy Policy periodically and will notify you of these changes by posting the amended terms on our platforms. We recommend that you revisit this Privacy Policy regularly.

Version 1.0 dated 22.05.2018